About Synaccess
Synaccess was founded in 2003 to solve a simple problem: stop walking down the hall to reboot equipment. More than 250,000 PDUs later, that same engineering-first mindset still drives the platform today.
We didn't build a feature list. We built a platform shaped by real deployments at real organizations, and the engineers who depend on it told us what to make next.
Hardware, firmware, and management software are developed entirely in-house. Every component reflects 20+ years of feedback from engineers operating in environments where failure isn't acceptable.
The shift toward a formal partner program is not about building something new from scratch. It's about scaling a foundation that has been working for two decades.
Company History
Synaccess was founded in San Diego in 2003 by Shawn Han, an electrical engineer who was tired of walking down the hall to reboot equipment. That original problem, remote power control that actually works, is still what we build.
Shawn Han founded Synaccess in San Diego to solve a practical engineering problem. The netBooter family shipped and quickly found customers in environments where remote power control was a daily need.
UL safety certification in 2005. netCommander PDU with Serial Console Server in 2009. 3G cellular switched PDUs in 2013, enabling out-of-band access before it became an industry requirement.
Allen Chu, Mark Molina, and Kevin Han joined to build the company's next-generation platform. Their background at Western Digital included working on enterprise storage hardware built to data center quality standards. They brought that engineering discipline, and the quality bar that comes with it, to Synaccess. The SynLink SP PDU followed, bringing enterprise-grade software and API quality to the market.
Walter Han joined as President after serving as an engineering leader at Meta, marking the beginning of Synaccess's next phase: structured growth through a formal partner program, while maintaining the engineering-first culture that built the foundation.
"PDUs we shipped before the iPhone existed are still running in production environments today."
That's not a coincidence. It reflects decisions made in hardware design, firmware stability, and software backwards compatibility from day one. When we say long-term, we mean it.
How We Build
Hardware reliability and software intelligence are the same product at Synaccess. The firmware, REST API, and Central Management Portal were built by the same team that designed the hardware, because distributed infrastructure environments don't fail cleanly, and the software has to be ready when the hardware isn't.
Hardware, firmware, and management software are engineered by one team. No third-party firmware, no outsourced UI. Feature requests reach the engineers who can actually act on them.
Centralized management via CMP, REST API, SNMP, out-of-band cellular access, and automated watchdog recovery, built for teams managing equipment across dozens or hundreds of sites.
Enterprise deployments at organizations including Apple, Salesforce, and Google have directly influenced the platform. Partners and customers get a vendor that incorporates real-world use, not just roadmap guesses.
Working With Us
Synaccess is not a large vendor with a tiered support queue. It's an engineering team that has been working on the same platform for years, and the people who answer questions are the people who built the thing.
Support questions, integration work, and custom deployment needs reach engineers with real platform knowledge, not a scripted tier-1 response.
Platform updates are deliberate and tested against real deployment environments. Customers and partners are not beta testers. Firmware stability is treated as a feature, not an afterthought.
Roadmap decisions reflect real-world deployment patterns. Partners and customers who raise a problem or request have a direct path to the product team, not a feature request form that disappears.
Synaccess has operated continuously since 2003 without the pressure of short investment cycles. Decisions about the product and partnerships are made for durability, not quarterly metrics.
Synaccess is led by engineers and operators with deep backgrounds in hardware, software, and infrastructure, with experience at organizations operating at scale.
Walter Han
President
Overseeing strategy and operations. Previously an engineering leader at Meta. Leading Synaccess's partner-led growth phase.
Allen Chu
Head of Product
Product direction and roadmap. Background in storage and hardware systems at Western Digital.
Mark Molina
Head of R&D
Hardware and PDU development. Embedded engineering background from Western Digital.
Kevin Han
Head of Platform Engineering
Platform and software systems. Leads CMP development and embedded software across all Synaccess products.
Tracy Johnson
Global Head of Sales
Global sales and partner development. Deep experience in power and infrastructure solutions.
Trusted in environments where reliability matters more than marketing claims.
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For Partners
Partners evaluating Synaccess want to know one thing before the program economics: is this a company we can build a real business on? The answer is yes, and it's structural, not just a sales pitch.
Synaccess does not offer a competing managed service. We do not white-label your customers or undercut your margin. You own the customer relationship. We provide the platform. That line is clear and it doesn't move.
Partners working with Synaccess get access to the engineers building the platform, not a tier-4 support queue. Feature requests, integration questions, and custom deployment needs get real answers from the people who can act on them.
Synaccess has operated continuously since 2003 with a platform shaped by the same engineering team for over a decade. Partners gain access to an established product line, responsive leadership, and a channel with real room for growth.
Proven at Scale
Kennedy Space Center · MLB Stadiums · National Banks · Global Enterprises
The core mission of Synaccess has never changed: power things on and off remotely, reliably, at any scale. What has changed is the platform depth: advanced software, centralized management, API-first design, and out-of-band cellular access. Organizations that deployed our hardware in 2008 are still running it today. That's the track record partners are buying into.
We're an engineering-led team with direct answers and a practical support model. Whether you're evaluating a partnership or deploying for a specific environment, the right person picks up the conversation, not a ticketing system.