netBooter B Series Support

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This page is your central resource for support related to the netBooter B Series PDUs. The netBooter B Series remains fully supported and available for purchase, with access to documentation and assistance from our technical support team

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While we are no longer actively developing new features or firmware enhancements for this product line, we continue to provide updates for major or critical bug fixes as needed. For customers seeking the latest in remote power control solutions, we recommend exploring the netBooter DX Series or SynLink SP Series PDUs, especially if you are looking for HTTPS/SSH functionality or compatibility with Synaccess Central Management Portal.

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How to Identify a netBooter B Series PDU

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To confirm if you have a netBooter B Series model, check the product label on your PDU. Look for the Model field.

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netBooter B Series models:

Always start with NP
Always start with a “B” in the second part of the model following the numbers (e.g. NP-02B, NP-05BH)

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If your model matches this pattern, you are in the right place for product support and documentation.

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Getting Started

Important Safety Instructions

View important electrical safety instructions for Synaccess products.

Installation and Mounting Guide

Learn how to physically install and mount Synaccess PDUs

Quick Start Reference: netBooter B and DU series PDUs

Get started with Synaccess netBooter B and DU Series PDUs. Follow our quick start guide for setup, configuration, and operation.

Connecting to Your netBooter B Series PDU over Network

Guide to connecting to Synaccess netBooter B series PDUs for the first time over ethernet

Connecting to Your netBooter PDU over Serial Port

Learn how to connect to netBooter PDUs using the serial console via USB or DB9.

FAQ and Common Troubleshooting Issues for netBooter B Series PDUs

Common troubleshooting issues and FAQ

Guides and Tutorials

Setting Up AutoPing on netBooter B and DU Series PDUs

Learn how to configure AutoPing on netBooter B and DU series PDUs to automatically monitor device uptime, send alerts, or reboot unresponsive equipment with ease.

Email Setup for netBooter B Series PDUs

Learn how to set up email notifications on your netBooter B Series PDU. This step-by-step guide covers SMTP configuration, provider compatibility (Gmail, Outlook), and testing email alerts.

Updating netBooter B Series PDU Firmware

Learn how to update firmware for Synaccess netBooter B Series PDUs

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Documentation

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Documents

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Compliance, Policies & Certification

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Firmware Updates

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To determine the correct hardware revision for your PDU, look for the HW value on the product sticker. If the product sticker does not contain a HW value (PDUs manufactured in 2023 and before), then use HW 3.2.

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Guide: Firmware Update Instructions

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netBooter NP-02B* Series PDU Firmware Files

HW 3.2: NP-02B_HW3.2_ FW114.zip‍
HW 3.2.1: NP-02B_HW3.2.1_ FW114.zip

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netBooter NP-05B* Series PDU Firmware Files

HW 3.2: NP-05B_HW3.2_ FW114.zip‍
HW 3.2.1: NP-05B_HW3.2.1_ FW114.zip

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Firmware Changelog

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FW 114 (Feb 2024)
* Minor bug fixes

FW 112 (Oct 2023)
* Corrected bug with manual switch LED incorrectly flashing in certain scenarios
* Introduced support for HW 3.2.1 revision

FW 110 (Aug 2023)
* Added ability to add longer delays to sequential power up sequencing

FW 109 (June 2023)
* Updated Recycle reboot duration to allow per-outlet configuration

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Contact Our Support Team

Can’t find what you’re looking for? Reach out to our support team.

Contact Support