Product Resources

Resources and Support

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netBooter DX Series Support

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This page is your central resource for support related to the netBooter DX Series PDUs.

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How to Identify a netBooter DX Series PDU

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To confirm if you have a netBooter DX Series model, check the product label on your PDU. Look for the Model field.

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netBooter DU Series models:

  • Always start with NP
  • Always start with a “DX” in the second part of the model following the numbers (e.g. NP-02DX, NP-05DXH)
  • Note that “DU”, “DT”, “DS”, and other variants are NOT a part of the DX series

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If your model matches this pattern, you are in the right place for product support and documentation.

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Getting Started

Important Safety Instructions

View important electrical safety instructions for Synaccess products.

Installation and Mounting Guide

Learn how to physically install and mount Synaccess PDUs

Connecting to Your netBooter PDU over Serial Port

Learn how to connect to netBooter PDUs using the serial console via USB or DB9.

Guides and Tutorials

Firmware Updating SynLink SP and netBooter DX Series PDUs

Step-by-step guide for updating firmware on SynLink SP and netBooter DX PDUs without disrupting power to connected devices. Keep systems running during updates.

Power On Sequencing Setup with SynLink SP and netBooter DX PDUs

Discover how power-on sequencing with Synaccess PDUs enhances uptime, protects equipment, and streamlines operations in IT, lab, and data center environments.

Setting Up AutoPing on SynLink SP and netBooter DX Series PDUs

Learn how to configure AutoPing on SynLink SP and netBooter DX PDUs to automatically monitor device uptime, trigger alerts, or reboot unresponsive equipment with ease.

Email Setup for SynLink SP and netBooter DX series PDUs

Configure email alerts on SynLink SP and netBooter DX PDUs to get real-time notifications for power events, thresholds, and device status. Full setup instructions included.

Configuring Outlet Sequencing with SynLink SP and netBooter DX PDUs

Learn how to configure outlet sequencing on SynLink SP and netBooter DX PDUs with groups or event triggers for automated, timed device reboots.

Documentation

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Documents

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Compliance, Policies & Certification

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Files

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Synaccess Central Management Portal (CMP) / Cloud

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All netBooter DX series PDUs are compatible with Synaccess' Central Management Portal (CMP). For instructions on getting setup with CMP, please view our documentation here:

https://synaccess.readme.io/docs/getting-started

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Firmware Updates

Firmware updates are available. To receive the latest compatible version for your device, please contact our support team with your device’s serial number and model.

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The firmware changelog for netBooter DX models can be found at the following link:

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https://synaccess-pdus.readme.io/reference/dx-firmware-changelog

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