Product Resources

Resources and Support

‍

netBooter DX Series Support

‍

This page is your central resource for support related to the netBooter DX Series PDUs.

‍
‍
How to Identify a netBooter DX Series PDU

‍

To confirm if you have a netBooter DX Series model, check the product label on your PDU. Look for the Model field.

‍

netBooter DU Series models:

  • Always start with NP
  • Always start with a “DX” in the second part of the model following the numbers (e.g. NP-02DX, NP-05DXH)
  • Note that “DU”, “DT”, “DS”, and other variants are NOT a part of the DX series

‍

If your model matches this pattern, you are in the right place for product support and documentation.

‍

View all

Getting Started

Important Safety Instructions

View important electrical safety instructions for Synaccess products.

Installation and Mounting Guide

Learn how to physically install and mount Synaccess PDUs

Connecting to Your netBooter PDU over Serial Port

Learn how to connect to netBooter PDUs using the serial console via USB or DB9.

Guides and Tutorials

Firmware Updating SynLink SP and netBooter DX Series PDUs

Step-by-step guide for updating firmware on SynLink SP and netBooter DX PDUs without disrupting power to connected devices. Keep systems running during updates.

Power On Sequencing Setup with SynLink SP and netBooter DX PDUs

Discover how power-on sequencing with Synaccess PDUs enhances uptime, protects equipment, and streamlines operations in IT, lab, and data center environments.

Setting Up AutoPing on SynLink SP and netBooter DX Series PDUs

Learn how to configure AutoPing on SynLink SP and netBooter DX PDUs to automatically monitor device uptime, trigger alerts, or reboot unresponsive equipment with ease.

Email Setup for SynLink SP and netBooter DX series PDUs

Configure email alerts on SynLink SP and netBooter DX PDUs to get real-time notifications for power events, thresholds, and device status. Full setup instructions included.

Configuring Outlet Sequencing with SynLink SP and netBooter DX PDUs

Learn how to configure outlet sequencing on SynLink SP and netBooter DX PDUs with groups or event triggers for automated, timed device reboots.

Documentation

‍

Documents

‍

Compliance, Policies & Certification

‍

Files

‍

‍

Synaccess Central Management Portal (CMP) / Cloud

‍

All netBooter DX series PDUs are compatible with Synaccess' Central Management Portal (CMP). For instructions on getting setup with CMP, please view our documentation here:

https://synaccess.readme.io/docs/getting-started

‍

‍

‍

Firmware Updates

Firmware updates are available. To receive the latest compatible version for your device, please contact our support team with your device’s serial number and model.

‍

‍

‍

Firmware Changelog

‍

Version 2.5.102 (5/12/2025)
* Support added for on-premises Synaccess Central Management Portal.
* More comprehensive data logging.
* Various other improvements for the Central Management Portal

Version 2.5.98 (2/17/2025)
* IPv6 disabled by default.
* Internal OS improvements
* Radius now functional on bridged mode.
* LTE functionality improvements.


Version 2.5.96 (1/18/2025)
* Various security improvements.
* Improvements to internal diagnostic logging
* Internal OS Improvements
* AutoPing functionality updated for bridge mode

Version 2.5.94 (1/6/2025)
* IPv6 support added
* Syslog TCP encryption added
* Self hosted Synaccess portal functionality added
* Various security improvements
* Various CLI/Shell improvements and changes

Version 2.5.93 (11/21/2024)
* Various internal OS improvements
* Additional endpoints added to clear kwh monthly logs on relevant models

Version 2.5.90 (10/31/2024)
* Improvements to configuration API
* Bug fixes for networking bridging mode and various system fixes

Version 2.5.88 (8/21/2024)
* Leak detection bug fix for improper characters
* Improvements to the following functionalities:
  * NTP usage
  * Controller reboot functionality
  * Cloud pairing functionality

Version 2.5.87 (7/31/2024)
* Security improvements for various networking protocols

Version 2.5.86  (7/17/2024)
* Bug fix for web POST HTTP actions for sensor data
* Additional sensor port options and configurations

Version 2.5.83 (7/9/2024)
* Fix for SMTP header formatting to conform to RFC requirements
Contact Our Support Team
Can’t find what you’re looking for? Reach out to our support team.
Contact Support