Firmware Updating SynLink SP and netBooter DX Series PDUs

Last Updated:
September 15, 2025
Products:
SynLink SP Series
netBooter DX Series

SynLink SP series and netBooter DX series PDUs are able to be updated without interrupting outlet operations. Firmware updates can be performed through the web UI on both SynLink SP series and netBooter DX series PDUs, or through a USB drive (SynLInk SP series only).

Firmware Update Web Instructions

As best-practice, if firmware updating multiple PDUs we recommend performing this firmware update on a single unit, and verifying that the update is successful before deploying it on additional PDUs.

This section describes how to update firmware via the web UI; both the SynLink SP series and netBooter DX series support web-based firmware updates.


Firmware Update Through Web Interface
Navigate to Settings -> Firmware Update (/settings/firmware-update)
Under Section "Firmware Upgrade" click on button "Upload File"

firmware update button from web interface

Upload a provided firmware file. Visit our Product support pages for information on how to obtain the latest firmware file.

firmware update progress image

Allow a few minutes for the firmware update to process. Once finished, click the "Reboot Now" button and the device should restart in normal operational mode.

When the web interface connects to the PDU again, perform a hard refresh in your browser. Hold down the Shift key on your keyboard and click on the reload icon on your browser's toolbar.

Firmware Update USB Drive Instructions

As best-practice, if firmware updating multiple PDUs we recommend performing this firmware update on a single unit, and verifying that the update is successful before deploying it on additional PDUs.

This section describes how to update firmware via a USB drive; this feature is only supported by SynLink SP series PDUs.

Firmware Update via USB requires the following permissions found on the web interface at:

Settings -> Ports (/settings/serial)
  1. Create a single partition on your USB drive and format it with FAT partition.
  2. On USB's root directory, create folder named synlink_update.
  3. Copy the firmware package file into the synlink_update directory.
  4. Plug in the USB flash drive to the SynLink PDU's USB host port labeled 'USB' and firmware upgrade will start automatically. Follow the instructions on the LCD interface after update completes.

Note: There should only be one firmware package file in the synlink_update directory

Error Codes

1. Update Failed on Secondary Flash

2. Update Failed on Primary Flash

3. Unable to find firmware file

4. Update already in progress

5. USB upgrade not allowed. Please enable in web/shell

255. More than one firmware file detected

256. Generic Error Code

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